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Posted : Saturday, October 21, 2023 04:19 PM
Join us in bringing joy to customer experience.
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.
We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is actively looking for a full-time experienced and detail-oriented Senior Technical Writer to join our Product Content & Operations documentation team.
You will develop user and administrator documentation for a cutting-edge, Cloud-based contact center platform.
You'll work closely with product and engineering teams to create and maintain online content, and work with a strong team of writers to help take our product doc to the next level.
This position is open to qualified applicants within the United States, with occasional travel to our San Ramon, CA headquarters.
Candidates residing within 50 miles of our San Ramon, CA or San Francisco, CA offices are required to be in the office three days a week (Mondays, Wednesdays, Thursdays).
Responsibilities: Coordinate documentation specifications and design with product management and product development.
Organize, write, and maintain high-quality user and administrator documentation for audiences of varying technical abilities.
Collaborate with SMEs of all internal teams to proactively gather the required information.
Learn and use the Five9 software of assigned products.
Manage all aspects of documentation projects from estimation to delivery.
Ensure that deliverables conform to the company style.
Qualifications: 5+ years of experience as a software technical writer.
Extensive portfolio of superior writing examples that you are prepared to discuss.
Proven technical, writing, and oral communication expertise.
Proven experience in documenting web-based applications.
Strong problem-solving and analytical skills.
Proven expertise in working with MadCap Flare and Adobe Acrobat.
Experience writing documentation for the web, including familiarity with HTML and CSS.
Experience with Agile project management and source control tools, such as Jira and GitLab.
Experience with contact center technology, hosted software products, and VoIP are a plus.
Bachelor's degree or equivalent.
#LI-RN1 #LI-Remote As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.
Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.
The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States.
Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$86,500—$161,900 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better we are.
Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.
five9.
com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.
We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is actively looking for a full-time experienced and detail-oriented Senior Technical Writer to join our Product Content & Operations documentation team.
You will develop user and administrator documentation for a cutting-edge, Cloud-based contact center platform.
You'll work closely with product and engineering teams to create and maintain online content, and work with a strong team of writers to help take our product doc to the next level.
This position is open to qualified applicants within the United States, with occasional travel to our San Ramon, CA headquarters.
Candidates residing within 50 miles of our San Ramon, CA or San Francisco, CA offices are required to be in the office three days a week (Mondays, Wednesdays, Thursdays).
Responsibilities: Coordinate documentation specifications and design with product management and product development.
Organize, write, and maintain high-quality user and administrator documentation for audiences of varying technical abilities.
Collaborate with SMEs of all internal teams to proactively gather the required information.
Learn and use the Five9 software of assigned products.
Manage all aspects of documentation projects from estimation to delivery.
Ensure that deliverables conform to the company style.
Qualifications: 5+ years of experience as a software technical writer.
Extensive portfolio of superior writing examples that you are prepared to discuss.
Proven technical, writing, and oral communication expertise.
Proven experience in documenting web-based applications.
Strong problem-solving and analytical skills.
Proven expertise in working with MadCap Flare and Adobe Acrobat.
Experience writing documentation for the web, including familiarity with HTML and CSS.
Experience with Agile project management and source control tools, such as Jira and GitLab.
Experience with contact center technology, hosted software products, and VoIP are a plus.
Bachelor's degree or equivalent.
#LI-RN1 #LI-Remote As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.
Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.
The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States.
Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$86,500—$161,900 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better we are.
Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.
five9.
com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
• Phone : NA
• Location : San Ramon, CA
• Post ID: 9117241365
