Executive Business IT Support - Managed Services - Help Desk Support (dublin / pleasanton / livermore)

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Don't let vulnerabilities compromise your success—choose Blackhawk MSP and soar above the rest! 🚀 Blackhawk MSP managed by world famous Ryan C.
Smith, A leader in the IT Technology field View his impressive resume below C.
E.
O.
Blackhawk MSP San Ramon, California, United States Over 25 Years in the IT Arena Windows System Administrator Exchange Server / Office 365 / Cloud Linux System Administrator (Ubuntu / CentOS) Vmware / Hyper-V / VDI, ESXi/Vcenter / VirtualBox Cacti / MRTG / Nagios HTML / PHP / Mysql / SSH / CSS Cisco / Meraki / Open-VPN / FreePBX / Voip / Sip / SipTrunk Experience Bay Area Beverage SR.
Network Engineer January 2012 - June 2019 (7 years 6 months) Maintains Network operations 24/7 for a fast paced distribution center.
Coordinates with internal IT on computer and network related projects.
Administers and manages computer, network and telecom systems.
Provides consultation, support and management for in house projects and needs, and also provides support and consultation for clients as required.
Analyze computer, network, and telecom systems needs for informational and functional operations, to determine scope and priorities of projects, as well as requirements to meet corporate standards of security in all systems.
Maintain system capacity and equipment needs.
Develops and recommends plans for systems development and operations, hardware and software purchases.
Manages the development, implementation, installation, and operation of informational and functional systems for the organization.
Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to address problems as needed to improve overall efficiency.
I work on VMWare ESXI Servers, Virtual Machines, Cisco Unity Phones, Cisco Routers and switches, nagios, wordpress, linux, apache, Exchange 2010, Backup Exec, Managed Antivirus Office Perfect Unix System Administrator January 2013 - January 2017 (4 years 1 month) I provide Unix and Linux support for Office Perfects Linux Clients on an as needed basis.
Direct Flow Medical, Inc.
Senior Network Engineer February 2016 - December 2016 (11 months) Remote from my home office.
I maintained the network and server infrastructure for Direct Flow Medical.
I setup full monitoring using Solar Windows and Nagios.
I mentored the Desktop Support Technicians and Other Systems Admins.
I worked very closely with the Director of IT.
Installed antivirus, monitoring and remote control on all workstations and servers using Solar Winds RMM tool.
I maintained the following: Exchange Sever to Office 365 Migration for 300 users Cisco VPN Cisco Switches Veeam Backups Scripted batch files for backups and other tasks Site To Site VPN's VMware ESXI VMware Horizon Windows 2008 Servers Active Directory Netgear NAS Netapp Filers Setup Windows Servers as needed.
Setup Linux for for SMTP Relay using Postfix for Office 365 scanners Setup Linux box for Nagios Worked with Vendors on special projects.
This was a 24/7 operations.
I supported Santa Rosa, Ca, Lake Forest, Ca and Germany.
ProxyIT Inc Unix Systems Administrator August 2012 - April 2016 (3 years 9 months) Bay Area I do both Linux and Windows Servers administration.
Lately have been doing a lot of Vmware, Esxi, Vmware Horizon, Exchange, Monitoring, Mentoring, Network trouble shooting.
Renascence IT Consulting, Inc.
Sr.
Systems Engineer April 2013 - January 2016 (2 years 10 months) I work with their team to analyze research and develop solutions for both ongoing issues and new issues as they arrive.
I help install, maintain and monitor and fix Windows 2003/2008/2012 servers and Linux Servers.
I am in charge of supporting a fast paced website with 8 servers running both Windows Servers and Linux Servers.
These servers us MS SQL, Cold Fusion, Jboss, and Apache.
Big 5 IP Load Balanced.
• Proactively monitor and maintain all production and business applications for multiple clients including infrastructure, anti-virus, backup, and 3rd party solutions.
• Troubleshoot Microsoft application issues (Office 2003/2007/2010, Web server, Exchange 2003/2008/2010, Windows Server & SBS 2003/2008/2011) • Active Directory support • Network and firewall configuration and maintenance • Assist with Windows XP, Vista, 7, 8 issues with clients Intrax Cultural Exchange Unix Systems Administrator (Contractor) August 2011 - January 2016 (4 years 6 months) San Francisco Unix Systems Administrator for Drupal Production Servers.
Nelson Technology Linux Systems Administrator June 2011 - June 2013 (2 years 1 month) Maintain and Build Web servers using Linux, Mysql, Drupal and Apache.
Setup SSL Certs, Deploy Java Applications.
Worked with Clustered VMware Vsphere Servers.
Norcal Helpdesk System Administrator 2008 - 2011 (3 years) I work on Linux Servers, Windows Servers, Networking, and Windows Desktops on a daily basis.
Anything computer related I'm on it.
Land Home Financial Services System Administrator February 2010 - August 2010 (7 months) Unix, Windows, Exchange Server, and Vshpere administrator.
Daily tasks include setting up SSL's on multiple Unix and Windows servers writing backup scripts for both unix and windows, Editing HTML, PHP and Mysql tables as needed.
Monitoring disk space and backups.
Convert servers to vmware.
Lots of Exchange and Vmware troubleshooting.
Diagram current network with Visio.
Document all tasks for future references.
Train IT staff as needed.
Genius Systems Administrator March 2008 - September 2008 (7 months) Windows Systems Administrator Exchange Administrator Backup Exec Admin, Blackberry Enterprise Server Administrator Red Hat Linux, Cisco Phone Rollout Phone Administrator, Desktop Support, Telecom/Network Punchdown/Connectivity.
RubyworX Systems Administrator March 2008 - April 2008 (2 months) Windows Systems Administrator, Quickbooks Administrator, Exchange Server Admin, Black Berry Admin Server monitoring (What's Up), Webmaster, IIS Administration, Configure Cisco Switches, Configure Fortinet Gateways, Routers and switches.
This was a fast paced call center so you had to be on your feet to tackle any problem from Vista to Windows servers.
Monitor network connectivity, and servers for any problems.
SRO Magazine Linux System Administrator January 2000 - January 2008 (8 years 1 month) I setup and maintained multiple high traffic websites using LAMP.
We used Vbulletin, OScommerce and many other php / mysql scripts.
Robert Half Technology Desktop Support August 2007 - December 2007 (5 months) Was doing laptop encryptions and upgrades on IBM thinkpads for the Protiviti group.
Network Appliance Desktop Support April 2007 - May 2007 (2 months) I was doing desktop support there.
It was very fast paced and I loved it.
I was supporting a building on my own with about 500 people and offsite people as well.
Milestone Technologies Desktop Support June 2006 - 2007 (1 year) I have worked at a lot of big companies for Milestone such as Network Appliances, Palm, and Kaiser.
WebMD System Admin March 2000 - January 2001 (11 months) NT Systems Admin, build and configure Compaq servers for production use.
Sony Electronics System Admin April 1998 - March 2000 (2 years) NT Systems Administrator and Desktop Support Cirrus Logic 3 years desktop support 1996 - 1999 (3 years) Part of a Desktop Support team that supported a campus of over 3500 employees.
MicroAge Desktop Support January 1993 - December 1995 (3 years) I brought my computer into the store to fix some hardware on it.
After Mohan the boss saw I could type 60+ words a minute and I was a computer whiz he offered me a job on the spot.
I Built, fixed and configured computers for customer at a fast paced computer store.
BABBAGE'S, INC.
Sales Person November 1990 - November 1991 (1 year 1 month) Pleasanton, Ca Babbages was a retail computer and gaming store in the mall.
I went through extensive customer service training and learned how to talk to every customer face to face and on the phone.
These skills have been a valuable asset for me since then.
I was only 18 at the time but it was such a great experience working there.
Had a lot of fun and during Christmas rush worked our tails off with a 100 foot line out the door all day long.
Very fast paced at times.