Senior Vice President of Operations

Canteen Position Title: SR VICE PRESIDENT OF OPERATIONS - HAYWARD, CA Pay Grade: 21 Salary: $230,000+ Other Forms of Compensation: 35% Field Incentive Plan bonus eligible Growth.
Opportunity.
Excellence.
Canteen brings break time to everyone.
We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees.
Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do.
Their dedication, collaboration, and passion fuel our growth.
Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.
Together, we’ll continue to transform our industry.
Come grow with us.
We are Canteen.
Job Summary Reporting to the Division President, this Senior Vice President is responsible for the overall operation of several hundred foodservice accounts across Northern California.
You will lead, manage, and inspire a team of senior leaders and set the culture for providing excellent customer service, operational excellence, and creative, cutting edge innovation solutions that meet our clients’ requirements.
You'll partner closely with your peers to deliver on the Canteen mission, support Key Performance Indicators, and sustain and grow our business.
Key Responsibilities: Lead, manage, and inspire a diverse team of district managers and/or regional directors of operations, and their teams, to provide top-notch products and services to our clients Develop a culture of safety, customer obsession, innovation, curiosity, and proactiveness Lead the organization through large-scale change Drive self and team towards building strong relationships with clients at all levels and achievement of key performance indicators Serve on the Pacific Division leadership team, influencing and leading division-wide operations, and regularly communicating with peers to share best practices, mitigate risks, champion diversity, and build community Own key regional decisions with team input, weighing risks and rewards along with short- and long-term implications Model communication that is strategic, thoughtful, and persuasive Sets tone for culture of organization in the region and regularly meet with extended team to ensure full transparency, education, safety, accountability, and alignment Serve as representative/brand ambassador of the Canteen team to most senior clients in the region, and act as escalation point Partner with sales and retention teams to drive strategy for growth, structure deals, present new business, build relationships with prospective clients, and negotiate key contract terms Collaborate with key partners on regional and/or nationwide initiatives Ensure compliance with all safety, QA, company policy, and other program requirements Champion development within the region; conduct performance evaluations and succession planning; maintain a full understanding of all roles within operation Own regional financial results/P&L, and work with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes Ensure consistent and fair administration of all policies and procedures Oversee and shape employee engagement, retention, and succession planning efforts Recognize and anticipate marketplace trends; participate in strategic planning meetings Preferred Qualifications: This is an onsite position in the Bay Area.
Relocation is required if outside immediate area Up to 75% travel required in this role Bachelor’s or master’s degree from an accredited college or university in business or a related field, and/or 12 years progressive experience in multi-unit foodservice or other food services, hospitality management, culinary product development, and/or warehouse operations management Strong background in senior leadership roles with experience in contract and budget management, P&L management, customer service, people development, negotiations, culinary, innovation, etc.
Strong history of meeting and exceeding sales and profit objectives Expert client relationship management, influencing, listening, and communications (written and verbal) skills Apply to Canteen today! Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates a Canteen are offered many fantastic benefits.
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs)