Quality Improvement Manager

Abode values safety, wellness, and respect for each other and for those who we serve.
Because of this commitment Abode is mandating that all employees be vaccinated effective September 30, 2021.
Everyone deserves a home.
Abode’s mission is to end homelessness – doing whatever it takes to help those who need it most.
Abode’s Benefits and Perks: $80,000 - $92,000 per year 100% paid health, vision, and dental options 19 PTO days & 12 Holidays per year Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more 3% retirement match/contribution Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events Dynamic, mission-driven culture and supportive leadership.
We support you in supporting others POSITION SUMMARY: The Quality Improvement Manager will work closely with evaluation staff, training staff, other key members to ensure that our programs are delivering exceptional services consistent with regulatory requirements, and that our agency accreditations, including CARF, are sustained.
Reporting to the Director of Training and Quality Improvement, the Quality Improvement Manager is a member of an innovative, passionate, and committed team leading the way to ending homelessness.
This position is remote with some travel required.
How You Make An Impact: Contribute to and monitor a comprehensive organizational strategy to ensure continuous improvement.
Proactively support leadership to improve quality measures, benchmarking, best practices, and participant satisfaction.
Manage preparation for and responses to external audits, including CARF accreditation visits.
Coordinate with the Training Department to educate staff regarding quality standards, risk management and organizational improvement initiatives.
Manage risk management initiatives by effectively monitoring and identifying risk across departments, implementing risk mitigation strategies, and developing strategies to ensure adherence to desired outcomes and standards.
Manage the process of sustaining our agency accreditation, including CARF, monitor changes from accreditation governing bodies, and update policies and procedures as appropriate.
Be Abode’s subject matter expert on CARF standards required for agency accreditation.
Regularly convenes Abode’s Quality Committee and provides oversight to the committee’s quality improvement projects and annual QI survey.
Performs internal audits.
Creates, reviews, and delivers Plans of Corrections.
Manages performance improvement activities.
Collaborate with management staff to evaluate the effectiveness of programs and service.
Manage high level Quality Improvement report/ dashboard for the Board of Directors Administers and analyzes the annual agency employee survey.
Lead stakeholder engagement activities including participant and housing partner surveys and analysis.
Other duties as assigned.
How You Meet Qualifications: Bachelor’s degree required in social services, public policy, or a related field preferred.
Substantial experience leading quality improvement activities can be substituted for education.
Two years of experience working in a fast-paced, outcome-driven environment.
Demonstrated experience with organizational quality improvement, including performance management principles, outcomes measurement, and performance metrics.
Experience in assessments, accreditation reviews, or audits where performance standards are established and reviewed.
Detailed working knowledge of accreditation standards as they relate to social service agencies preferred.
Strong problem recognition, solutions-driven and goal-oriented.
Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
Notice: This description is to be used as a guide only.
It does not constitute a contract, commitment or promise of any kind.
Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.
Abode Services is an Equal Opportunity Employer/Drug Free Workplace Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)