*About us*
We are professional and agile.
Our work environment includes:
* Modern office setting
* Food provided
Job Summary: We are seeking a highly skilled and experienced Executive Manager to oversee the operations of our organization.
As an Executive Manager, you will be responsible for managing and coordinating various departments to ensure the smooth functioning of our business.
The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for delivering exceptional customer service.
Duties: - Supervise and manage all aspects of the organization, including front desk operations, guest services, and human resources.
- Oversee the night audit process to ensure accuracy and compliance with company policies.
- Develop and implement strategies to enhance customer service and improve guest satisfaction.
- Monitor and evaluate staff performance, providing guidance and support as needed.
- Collaborate with department heads to develop and implement operational policies and procedures.
- Ensure compliance with all legal and regulatory requirements.
- Handle escalated customer complaints or issues in a professional and timely manner.
- Manage phone systems and ensure proper phone etiquette is maintained by all staff members.
- Conduct regular meetings with staff to communicate goals, expectations, and provide feedback.
- Stay updated on industry trends and best practices to identify opportunities for improvement.
Requirements: - Bachelor's degree in Hospitality Management or a related field (preferred).
- Proven experience in a managerial role within the hospitality industry.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication skills, both written and verbal.
- Proficiency in multilingual communication is a plus.
- Exceptional customer service skills with a focus on exceeding guest expectations.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Strong problem-solving and decision-making abilities.
- Knowledge of hotel operations, including front desk procedures, reservations, and housekeeping.
We offer competitive compensation packages based on qualifications and experience.
If you are a highly motivated individual with a passion for hospitality and possess the necessary skills to excel in this role, we encourage you to apply.
Job Type: Full-time
Pay: $50,000.
00 - $60,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
* Weekends as needed
Work Location: In person
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