Sr. Manager, Store Communications

Our values start with our people, join a team that values you! We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth.
Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings.
All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience: Success.
Our winning team pursues excellence while learning and evolving Career growth.
We develop industry leading talent because Ross grows when our people grow Teamwork.
We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equity & Inclusion, and our community.
We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.
We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide.
With 2022 revenues of $18.
7 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
Come see what’s in store: https://jobs.
rossstores.
com/creative/about GENERAL PURPOSE: Responsible for managing and gate keeping all store/field operational and cultural communications.
Ensures consistency of message and voice; optimizes communication channels, segmentation, delivery and measurement.
Has a strong passion and advocacy for the field and their success, and uses that passion as the lens through which communication strategy is developed and implemented.
The base salary range for this role is $102,500 - $156,350.
The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location.
The range listed is just one component of the total compensation package for employees.
Other rewards vary by position and location.
ESSENTIAL FUNCTIONS: • Responsible for intake process, prioritization and communication of all Store Operations policies, procedures, initiatives and best practices.
• Responsible for supporting Strategic Initiatives from a change management and communications perspective, advise on messaging, tools, solve complex challenges and ensure projects are completed timely and within budget to meet the needs of the business.
• Actively pursues opportunities to improve communication practices and processes • Responsible for leading, managing, and developing team of direct report(s).
• Serves as a subject matter expert on all areas of communications for cross functional business partners and field leadership • Proactively builds relationships at all levels with business partners in the Corporate Office and throughout the Chain.
• Provides expert communication counsel and guidance and.
leverages that expertise to help drive the priorities of the business overall.
• Responsible for managing and evolving the best use of store communications tools like task management system and store web pages to ensure consistent operational execution, reporting and feedback collection.
• Supports event planning and execution for annual Field conferences as needed • Able to translate technical specifications into communications that are consistent, understandable and easy to execute.
Must be able to adjust tone and language for multiple audiences (individually and through team).
• Manages the scheduling and execution of rollouts of Store initiatives other projects to stores as needed.
• Interfaces with and presents up to all levels of management (President, Vice Presidents, District Managers and stores).
• Interfaces with external vendors to create supplemental instructional materials for Stores and other functional areas as needed.
• Responsible for driving cultural support and changes through communications like newsletters, associate commitments, messaging and field management meetings.
Administration and Support • Ensures that Department is providing a high level of service to all stakeholder groups and Field Management.
Consistently seeks out areas for improvement.
• Provides support for all Field Management as needed.
For example, compliance reporting, forming work committees, special projects, research, etc.
• Responsible for managing data collection as needed through task management or other online survey tools.
• Responsible for all Store data entry and maintenance as needed.
For example, electronic distribution lists, website information, etc.
COMPETENCIES: People · Building Effective Teams (for managers of People and/or Projects) · Developing Talent (for managers of People) · Collaboration Self · Leading by Example · Communicates Effectively · Ensures Accountability and Execution · Manages Conflict Business · Business Acumen · Plans, Aligns and Prioritizes · Organizational Agility QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • College degree in relevant field and 5-10 years of experience in relevant field • Experience and passion for leading and developing people and teams • Excellent written and verbal communication skills.
• Ability to effectively interact with executive leadership autonomously and with confidence • Stays current with new communications technologies and processes, is naturally curious and is constantly asking "how might we do this better?" • Advanced PC Skills • Strong project management skills • Understanding of retail store operations preferred.
Must be able to understand and interpret functions and systems in all operating areas for communication to the stores.
PHYSICAL REQUIREMENTS/ADA: This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.
However, this role can perform duties effectively using a combination of in-office and remote work.
#LI-Hybrid SUPERVISORY RESPONSIBILITIES: Communications Specialist(s) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position.
It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer.
We consider individuals for employment or promotion according to their skills, abilities and experience.
We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce.
Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.