Group Leader, Program Support Services

Company Description Join us and make YOUR mark on the World! Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.
We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives.
This is important for continued success of the Laboratory’s mission.
Pay Range $129,030 - $160,188 Annual (G05.
4) $154,830 - $192,252 Annual (G05.
5) Please note that the pay range information is a general guideline only.
Many factors are taken into consideration when setting starting pay including education, experience, the external labor market, and internal equity.
Job Description We have an opening for a Group Leader supporting communication teams in the Program Support Services Division of the Technical Information Department (TID).
As a group leader, you will supervise and support diverse multidisciplinary teams of technical information and communications specialists.
You will be responsible for overseeing the growth and development of staff, including coaching and mentoring.
You will interact with high–level internal and external contacts as a primary point of contact for your areas of responsibility to provide customer service, promote communications products and services, manage budgets, and coordinate administrative/programmatic requests.
In this role you will… Supervise a multidisciplinary communications team (e.
g.
, communication managers, technical and scientific editors and writers, graphic and web designers, photographers, or videographers), which includes the full array of personnel management duties.
Manage the day-to-day activities of multidisciplinary teams assigned to work groups.
You will evaluate and measure progress and ensure that schedules are met and partner with other Group Leaders and project management staff to assign projects/work.
Develop, manage, and maintain group and project budgets and costs, monitoring expenditures for budgetary compliance.
Develop and promote skills training, provide mentoring and coaching to ensure appropriate career development and promote technical excellence among all TID staff.
Serve as a TID informational resource for programmatic partners and customers and as a communications subject matter expert providing both consultative and direct work products.
Utilize expertise to assess project delivery, ensuring the consistent application of policies and procedures, and recommend hiring, mentoring, and training when appropriate.
Participate in or lead department/directorate task forces in support of department/directorate initiatives (e.
g.
, performance metrics, customer advisory, etc.
) and participate in Laboratory committees providing technical expertise.
Perform other duties as assigned.
In addition, at the .
5 level: Using expert in-depth knowledge, evaluate the technical communication and information service needs of the institution, directorates, and administrative and programmatic areas; and ensure a balanced workload through coordination with other group leaders, communications managers, and subject matter experts.
Work under consultative direction toward goals and objectives for creative and communications projects, which frequently have significant impact, high visibility, and high consequence of error, ensuring projects are effectively completed and meet standards of quality, budget, and schedule.
Oversee the budget and monitor expenditures working with resource management staff; partner with other TID group and/or division leaders to meet staffing and budget needs and leverage best practices.
Qualifications This position requires an active U.
S.
Department of Energy Q-level clearance or active Top Secret clearance issued by another U.
S.
government agency at the time of hire.
Bachelor’s degree in a field relevant to creative and/or technical communications such as English, journalism, art, graphic design, animation, marketing, or a scientific area, or the equivalent combination of education and related experience.
Strong supervisory or leadership experience including team building, assessing performance, developing performance reviews, supporting professional development, or providing coaching and/or mentoring to less experienced staff.
Extensive experience participating in and leading communications projects including managing project budgets.
Extensive knowledge and experience with specialized technical concepts, methods, techniques, and practices related to technical communications; subject matter expert in editorial, graphic arts, 3D visualization, video production, web design, project management, or other core program support services discipline.
Advanced technical skills in a wide variety of creative services areas, and previous experience working with highly visible and sensitive scientific/technical content using specialized concepts, methods, and techniques.
Advanced communication skills, both written and verbal, and interpersonal skills to effectively communicate with a diverse group of personalities at all levels.
Extensive customer service experience and ability to demonstrate responsiveness to customer needs and requests.
Ability to interpret and develop practices and procedures to work within Laboratory, Department of Energy (DOE), National Nuclear Security Administration (NNSA), and federal requirements for producing and managing documentation, design, display, and web/animation.
Extensive experience using Microsoft Office Suite and Adobe Creative Suite.
In addition, at the .
5 level: Ability to work closely with and effectively support the efforts of senior managers across a diverse set of programmatic and functional areas.
Extensive knowledge and experience with specialized creative concepts, methods, techniques, and practices related to creative services and communications.
Significant experience as a manager/supervisor and overseeing a diverse range of complex projects for a wide customer base, including providing direction on establishing commitments for cost, schedule, and quality.
Extensive experience developing and managing budgets.
Qualifications we desire… Advanced degree or professional certification in relevant field or subject matter expert in core communications discipline (e.
g.
, technical or scientific writing, graphic design, web design and administration, video production, and/or 3D visualization).
General understanding of TID services, including web, writing/editing, design, visualization, video, photography, printing, and review and release procedures for content and communication products and experience using a variety of software/systems, including Adobe Creative Cloud, Microsoft Teams, SharePoint, Jira, Confluence, WordPress, or Drupal.
Experience working in a science, engineering, technology, or national security environment.
Experience working with or interacting with a national lab, DOE, NNSA, or other U.
S.
government department.
Additional Information All your information will be kept confidential according to EEO guidelines.
Position Information This is a Career Indefinite position, open to Lab employees and external candidates.
Why Lawrence Livermore National Laboratory? Included in 2024 Best Places to Work by Glassdoor! Flexible Benefits Package 401(k) Relocation Assistance Education Reimbursement Program Flexible schedules (*depending on project needs) Inclusion, Diversity, Equity and Accountability (IDEA) - visit https://www.
llnl.
gov/diversity Our core beliefs - visit https://www.
llnl.
gov/diversity/our-values Employee engagement - visit https://www.
llnl.
gov/diversity/employee-engagement Security Clearance This position requires a Department of Energy (DOE) Q-level clearance.
If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter.
Also, all L or Q cleared employees are subject to random drug testing.
Q-level clearance requires U.
S.
citizenship.
Pre-Employment Drug Test External applicant(s) selected for this position must pass a post-offer, pre-employment drug test.
This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.
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To learn more about recruitment scams: https://www.
llnl.
gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.
26.
23.
pdf Equal Employment Opportunity We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.
We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision.
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If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.
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