Ashby Lumber has proudly served the entire Bay Area for 50 years.
We supply contractors and homeowners with everything needed for residential and commercial remodeling, rebuilding, and renovation such as lumber, tools and hardware, doors, windows, paint, faucets, sinks, and toilets.
We are currently hiring a Counter Salesperson for our Concord location.
Interested in becoming a part of our team? Apply today!
OBJECTIVE
A salesperson is to provide excellent customer service and consistently maintain a professional approach in providing the customer with a pleasant shopping experience.
Salespeople are to be efficient and effective in the selling process while building and maintaining strong relationships with as many customers as possible.
The goal is to keep the customer coming back.
Please note: Bilingual in English/Spanish is a requirement for this position.
Only qualified applicants who meet this criteria will be considered.
DUTIES AND RESPONSIBILITIES
CUSTOMER INTERACTION
Greet and assist customers promptly and professionally; develop relationships
Answer the phone promptly, listen carefully, and assist in a friendly and helpful manner
Provide excellent customer service; treat others as you would want to be treated
SALES PROCESSING
Process all estimates, orders, and invoices in a correct and timely fashion
Get deposits on all cash special orders (minimum 50%)
Confirm charge accounts are in good standing when processing a special order
Get confirmations on special orders; review and submit to Inventory Department
Provide complete and correct paperwork for receiving
Communicate clearly with the dispatcher and provide complete and correct paperwork for all deliveries, vendor will calls, and credit pickups
Keep a good file system that can be followed in your absence
SALES FOLLOW UP
Review, update and process all open orders on a daily basis
Follow up on estimates with calls to customers to check status
Track special order credit returns to ensure timely pick up and processing by vendor
Complete daily reports addressing: delivery & PO dates, credits, missing deposits, OK to fills, etc.
Address any problems promptly and thoroughly; involve Sales Manager when needed
INVENTORY AND PRODUCT KNOWLEDGE
Coordinate any stock material needs with the appropriate buyers
Continue expanding product knowledge
Give input on development of new items
Maintain designated area in store to maximize appearance and to generate sales
SKILLS/QUALIFICATIONS
Excellent verbal and written communication skills.
Possess exceptional interpersonal communication skills
Possession of strong organizational skills
Ability to work independently on assigned tasks and accept direction on given assignments
Able to work in a cooperative manner as part of a team
Maintain effective working relationships with co-workers, supervisors and the general public
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health/safety and company policies and procedures
Possession of a high school diploma or equivalent (GED)
6 months to 1 year of relevant experience and/or training, or equivalent combination of education and experience.
Operate a variety of standard office machines: computer and computer software, including Microsoft Office, phone, fax, shredding, and copy machines
PHYSICAL REQUIREMENTS
Sit/stand for 8 hours per day
Use hands and fingers to manipulate keys on a keyboard
Vision abilities required by this job include close vision
The noise level in the work environment is usually quiet to moderate
Occasional exposure to moving mechanical parts and vehicles
Must be able to lift/carry 50 lbs.
occasionally; must be able to push/pull 50 lbs.
Horizontal reaching with arms and hands is required; occasionally must climb or balance
All mobility motions are required (standing, walking, sitting, stooping, kneeling, crouching, crawling, and climbing)
Range of motion and physical activity occurring randomly throughout work day
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