The Front Desk Receptionist is the first point of contact for our customers and will be responsible for providing personalized service to customers arrival and during car delivery.
In addition, the Front Desk Receptionist will perform all Front Office functions, not limited to assisting customers in other areas when needed.
Lastly, the Front Desk Receptionist will promote detailing services and anticipate customer needs to promote higher customer satisfaction.
This is a 40 hour per week position, full time, Monday to Friday, 8:45am to 5:45pm.
Strong and on-time attendance record is a MUST!
* Greet all customers upon contact.
* Provide parking guidance and help answer customer questions.
* Check-in customer vehicles and help deliver upon service completion.
* Do all check ins tasks which includes filling out spreadsheet, taking initial photos, tagging customer cars, and e-mailing work order to verify accuracy of job.
* Assist manager and owner of the shop with tasks on making sure efficiency is met to complete vehicles for customer
* Manage multiple phone calls, radio calls, e-mails and or requests.
* Help occasionally drive vehicles around parking lot and rarely delivering cars to body shop.
* Maintain office appearance to be clean and clear of congestion
* Promote services, facilities and anticipate customer's needs to promote higher customer satisfaction.
* Demonstrate high and professional standards and behaviors.
* Maintain work orders and spreadsheet for customers and shop employees to maintain shop efficiency and accuracy
* WORK CLOSELY with management team on advertising and promos.
* Help with photos, videos, and social media presence.
* Strong communication and interpersonal skills
* Knowledge of computers/Internet navigation.
* Comfortable communicating on the phone is a must
* Ability to work well in a team environment
* Great organization skills
* Assist in making sure office is clean and tidy
* Strong and on-time attendance record is a must.
* Class C Drivers License is required to move vehicles.
Job Type: Full-time
Pay: From $21.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Health insurance
Schedule:
* 8 hour shift
* Monday to Friday
* No weekends
Application Question(s):
* How soon are you able to begin working here?
* Can you work full time, 40 hours, Mon-Fri, 8:45am - 5:45pm?
* Scale 1-10 how skills are using Social Media
Experience:
* Customer service: 1 year (Required)
* Microsoft Excel: 1 year (Preferred)
* Social media marketing: 1 year (Preferred)
License/Certification:
* Driver's License (Required)
Ability to Relocate:
* Fremont, CA 94536: Relocate before starting work (Required)
Work Location: In person
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